Your Questions Answered

General

Q: How do I go about getting a quote?

Answer

Simply add items to your quote by clicking on the “Add to Quote” button on the product page. When you are satisfied with the items in your “basket”, you can click on the “Submit Quote” button and an Account Manager will contact you and set up a finalised quote. You can also phone us or send us an email and an Account Manager will put a quote together for you.

Q: Is the chat real or am I speaking to a computer?

Answer

The chat is real. You are able to have any questions you may have instantly answered by one of the Brandability team members.

Q: Where are you situated?

Answer

We have Admin & Sales offices based in Cape Town, Hermanus, Johannesburg and Gabarone (Botswana) and we have warehouses in Johannesburg, Pretoria, Durban & across South Africa, as well as in Botswana.

Products

Q: How can I get in touch with someone about the products?

Answer

If you need immediate assistance, click on the Live Chat button in the bottom right hand corner of your screen or call us on 0861 8888 59. You can also send us an email on sales@brandability.co.za.

Q: Can I get samples of the products first?

Answer

You can request a sample by clicking on the “Request Sample” button on the product page and filling in the form, or you can email us, and we will advise you of the product and delivery charges.

Q: Where can I find the Product codes?

Answer

When viewing a product on our website, our product code is displayed as the SKU. This information is displayed underneath the “Add to Quote” button.

Q: Does the product price include or exclude branding?

Answer

In most instances, branding is not included in the displayed price. Please have a careful look at the product description where it will mention whether branding is included or not. Give us a call on 0861 8888 59 or send us an email at sales@brandability.co.za and we will be able to give you the branding costs.

Q: What if I am not finding a product I am looking for on the Brandability website?

Answer

If you’ve tried your best with our user-friendly search bar and the product categories in our menu and you still can’t find what you’re looking for, then please either email us at sales@brandability.co.za, use our various chat channels or give us a call on 0861 8888 59 to help you find the item you’re looking for. We’re pretty confident we’ll be able to source the item for you – we have contacts!

Q: Do you have a walk in shop where I can see the products?

Answer

We have multiple showrooms across South Africa that you can visit to view the products. Please ask your Account Manager for the closest one to you. Please note that different products are kept at different showrooms, so please specify the product when enquiring.

Q: Do you guarantee I’ll like my products?

Answer

Yes. We guarantee you will be satisfied with our products. By following our step-by-step procedures with your artwork and products, and gaining approvals from you along the way, we guarantee that you will be satisfied with your products in the end.

Q: Are your product prices competitive?

Answer

Brandability is one of the largest promotional gift suppliers in South Africa. Our buying power ensures that our clients always receive the very best prices.

Q: Do the prices on the website include or exclude VAT?

Answer

The prices on the site exclude VAT. VAT is not added as it does not form part of the price. Brandability mainly deal with companies who are VAT registered, so we adopt the norm when quoting business to business and don’t include VAT in our initial pricing, as the VAT can be claimed back.

Branding

Q: Why can’t I preview my logo on a product directly on the website?

Answer

Virtual logo preview tools cannot accurately depict your logo on a product (for instance, it can’t notify you if the logo is the wrong size for the branding area for the specific product and if the logo isn’t optimised correctly it may affect the quality of the end product). Leave it to our experienced Artwork Team to treat your design with the attention it deserves in order to have it look its best on your chosen products – at no extra cost!

Q: What is a setup fee?

Answer

A setup fee covers the cost of gathering, collecting and organising the materials, such as the mixing of colours, the preparation of the screens, pads, etching plates, as well as the eco-friendly chemicals we use. It also covers the cost of the calibration of the machines required to complete the branding of your products. Keep in mind, this differs from an artwork fee (which we do not charge), which covers the cost of redrawing your logo into Vector format.

Q: What does your Free Artwork service entail?

Answer

For us to brand your logo or design onto a product, we require it to be in a “branding-ready” format. Our preferred format is Vector format. This format allows us to scale your logo without it becoming blurry as well as allowing us to easily change features of your logo. We can convert your artwork (logo or design) into the required format – free of charge! This is called a “Free Artwork Re-draw”. Our Free Artwork Re-draw service is not a design service and does not include designing a new logo from scratch.

Q: Do you do branding?

Answer

Yes. All the products on our site are brandable. We take care of the full branding process making it easy for you to order through us.

Q: How do your branding prices work?

Answer

Branding prices depend on how many colours are in the print, the type of branding and in how many positions your logo will be branded on your product.

Q: How must I supply my artwork?

Answer

We require your artwork in vector format. Click here for more information on Artwork formats.

Q: What is vector artwork?

Answer

Vector images are made up of smooth lines separating different parts and colours in your artwork. Click here to have a look at our Artwork Guide for more information.

Q: How accurate are the colours and logo’s I see on my screen?

Answer

We want to ensure your branded products come out looking exactly as you have envisioned them. That is why we re-draw and prepare designs specifically for the branding process. Remember that colour settings on PC monitors and printers differ, so colours may vary depending on the monitor or printer being used. The colours you see on the screen are not necessarily the actual Pantone colours of the product or logo. Don’t worry, we will use the PMS or Pantone System to match the colours in your design or logo as closely as possible with the real deal. Please keep in mind that the texture, product material and background colour of a product can slightly affect the resulting appearance or colour of a logo.

Q: What are PMS or Pantone Colours?

Answer

PMS or the Pantone Matching System is a standard colour matching system that uses numerical codes for each colour. That way, we can find the exact match for your colours in your design and use the same exact colours each time you place an order.

Orders

Q: Which forms of payment do you accept?

Answer

An Electronic funds transfer (EFT) is our preferred method of payment. We have bank accounts with each of the major banks in South Africa for faster clearance of funds transferred. We also accept Online Credit Card Payments via the PayFast online payment gateway. For extended, “buy now, pay later” payment options, you can make use of Payabill. Click here to learn more about the Payabill finance option. We also accept Cheque payments which require 7 working days to clear before proceeding or releasing goods. We do not accept cash payments.

Q: How will I know the status of my order?

Answer

After we have received the 50% deposit and your Account Manager has processed your order, our team (all the way from Admin and Artwork through to Dispatch) will keep you notified each time your items have moved to the following step in the ordering process. If you need more detailed info, feel free to chat to your dedicated Account Manager.

Q: Can I order different products to reach the minimum order spend?

Answer

Yes. As long as your total order reaches the minimum order spend of R 500 excl vat for unbranded and R 1000 excl vat for branded products.

Q: Are you able to assist with rush order fees?

Answer

We are Rush Order specialists & often meeting deadlines no one else can match.

Q: Can I cancel my order?

Answer

Yes, however, cancellation fees may apply. The fees will vary depending on what stage the order has progressed to upon notice of cancellation. Full payment will be required if the products have already been branded.

Q: Once I’ve paid for the products, are they mine?

Answer

Yes. Ownership of products is transferred to you once Brandability has received full payment into our account.

Q: Do you have minimum orders?

Answer

Yes we do. We work on a minimum order spend of R 1000 excl vat for branded orders and R 500 excl vat for non branded orders.

Q: What are your general lead times?

Answer

Our lead time for branded orders is 7 – 14 working days after receiving 50% deposit and artwork approval. Depending on the branding type, quantity and production method used, the lead time can differ. Please confirm with your Account Manager for an exact lead time on your order.

Q: I want to place an order, How do I do that?

Answer

Take a look at Our Process page on how to place an order with Brandability.

Delivery

Q: Is delivery included in the costs of the goods?

Answer

In some instances delivery is included in the displayed price and in others it is not. Please have a careful look at the product description where it will mention whether delivery is included or not. Delivery is something we provide as a service only and we do not add a markup onto it.

Q: Do you deliver?

Answer

Yes. We provide delivery as a service.

Q: Do I qualify for free delivery?

Answer

If your order is over R 1000 excl vat and you live in one of the major city centres in South Africa, then you qualify for free delivery.

Q: Do you deliver internationally?

Answer

Yes we do. Chat with your Account Manager and they will be able to assist with all the details.

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