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0861 8888 59

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FAQ

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Your Questions Answered

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General

How do I go about getting a quote?

To make it easy, we have 5 different methods for submitting a quote. Click here to see which one suits you best…

Is the chat real or am I speaking to a computer?

The chat is real. You are able to have any questions you have instantly answered by one of the Brandability team members.

Where are you situated?

Our Admin & Sales office is based just outside Cape Town and we have warehouses in Johannesburg, Pretoria, Durban & across South Africa.

Products

How can I get in touch with someone about the products?

Simple. Click the Chat button in the bottom right hand corner of this screen or call us on 0861 8888 59 or email us on sales@brandability.co.za.

Can I get samples of the products first?

If you would like to request a sample, email us and we will advise you of the product and delivery charges.

Where can I find the Product codes?

When viewing a product, our product code is displayed as the SKU. This information is displayed underneath the name of the product in a grey block.

Does the product price include or exclude printing?

In most instances, printing is not included in the displayed price. Please have a careful look at the product description where it will tell you if printing is included or not. Give us a call on 0861 8888 59 and we will be able to give you the printing prices.

Can I get other products that aren’t on the Brandability website?

We have over 20 000 products for you to choose from and not all are on our website. If you can’t find what you’re looking for then call us on 0861 8888 59 and we’ll find it for you.

Do you have a walk in shop where I can see the products?

We have multiple showrooms across South Africa that you can visit to view the products. Please ask your account manager for the closest one to you. Please note that different products are kept at different showrooms so please specify the product when enquiring.

Do you guarantee I’ll like my products?

Yes. We guarantee you will be satisfied with our products. By following our step-by-step procedures with your artwork and products, and gaining approvals from you along the way, we guarantee that you will be satisfied with your products in the end.

Are your product prices competitive?

Brandability is one of the largest promotional gift suppliers in South Africa. Our buying power ensures that our clients always receive the very best prices.

Does the price on the website include or exclude VAT?

The price on the site excludes VAT.

Branding

What is a setup fee?

A setup fee is the costs involved in creating the templates of the branding, setting up of the machines and required materials needed for the branding process as well as the manual labour of branding your products.

Do you do branding?

Yes. All the products on our site are brandable. We take care of the full branding process making it easy for you to order through us.

How do your branding prices work?

Branding prices depend on how many colours are in the print, the type of branding and in how many positions your logo will be branded on your product.

How must I supply my artwork?

We require your artwork in vector format. Take a look at our easy Artwork Guide.

What is vector artwork?

Vector images are made up of smooth lines seperating different parts and colours in your artwork. Click here to have a look at our Artwork Guide for more information.

Orders

How can I pay for my order?

Electronic funds transfer (EFT) is our preferred method of payment. Company purchase orders and payments online via credit cards are also accepted by prior arrangement. We also accept Cash payments, which incur a 1.75% handling fee as well as Cheque payments which require 7 working days to clear before proceeding or releasing goods.

Can I order different products to reach the minimum order spend?

Yes. As long as your total order reaches the minimum order spend of R 500 excl vat for unbranded and R 1000 excl vat for branded products.

Are you able to assist with rush order fees?

We are Rush Order specialists & often meet deadlines no one else can match.

Can I cancel my order?

Yes, however, cancellation fees may apply. The fees will vary depending on what stage the order has progressed to upon notice of cancellation. Full payment will be required if the products have already been branded.

Once I’ve paid for the products, are they mine?

Yes. Ownership of products is transferred to you once Brandability has received full payment into our account.

Do you have minimum orders?

Yes we do. We work on a minimum order spend of R 1000 excl vat for branded orders and R 500 excl vat for non branded orders.

What are your general lead times?

Our lead time for branded orders is 7 – 14 working days after receiving 50% deposit and artwork approval. Depending on the branding type, quantity and production method used, the lead time can differ. Please confirm with your account manager for an exact lead time on your order.

I want to place an order, How do I do that?

Take a look at our step by step guide on how to place an order with Brandability.

Delivery

Is delivery included in the costs of the goods?

In some instances delivery is included in the displayed price and in others it is not. Please have a careful look at the product description where it will tell you if delivery is included or not. Delivery is something we provide as a service only and we do not add a markup onto it.

Do you deliver?

Yes. We provide delivery as a service.

Do I qualify for free delivery?

If your order is over R 1000 excl vat and you live in one of the major city centres in South Africa, then you qualify for free delivery.

Do you deliver internationally?

Yes we do. Chat with your account manager and they will be able to assist with all the details.

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