Ordering Promotional Products online can be a daunting task, after all it’s hard to know who you can trust…
What if something goes wrong – will they replace it? Will they get my branding right? Will they meet my deadline?
Are they easy to deal with? Have they done this before? Do they have guarantees in place?
We put our money where our mouth is and guarantee that your products will arrive looking the way you
expected them to. However, if your products look different from the artwork you signed off on then
we’ll either re-brand and ship them to you or issue you with a refund. We’ll also replace your items
if they arrive damaged or faulty in any way and for the more fragile items we’ll assist you with
insuring them just in case. We’re serious about making sure you always get what you paid for.
Lowest Price Guarantee
Price matters – there’s no doubt about it. It matters to us just as much as it does to you, which is why we use our buying power to ensure you always get the lowest prices, guaranteed. If you find a lower price at one of our competitors on any products listed on our website, then we’ll not only match that price but we’ll refund you 110% of the difference. We’re so confident that our pricing is the best that we’ll extend the guarantee to 30 days after you’ve purchased your goods. However, this low price guarantee is limited to registered ROSA member suppliers and excludes any specials, end of line, discontinued or liquidation sales. More small print – We’ll need to see our competitors valid quote detailing the items which must be of the same brand, size, colour and have the same branding in order for the guarantee to apply.
100% On Time Delivery
You have a deadline, we understand, which is why we guarantee that your items are delivered on time. We guarantee that your products will be delivered on time, however, please note that we cannot be held responsible for delays on the part of the courier especially in the case where the courier has lost your package. We will, under certain circumstances, use a faster shipping method at our own expense to ensure you receive your goods on time. Please note that although we guarantee that your goods will arrive on a certain day, we cannot guarantee an exact time of delivery. We’re good but our crystal ball is still on backorder. Also keep in mind that we offer FREE delivery to make your life just a little easier, check with your account manager to see if your order qualifies.
Try before you buy with Free product samples. We wouldn’t spend money on a product we hadn’t first tested ourselves, so we sure wouldn’t expect you to either. Samples are unbranded and the free doesn’t include free delivery. We’ll be happy to brand a sample for you, please ask your account manager to send you a quote.
Quick & Easy Rush Service
Left it till the last minute? Don’t stress, we can make it happen. We have a range of items which we can have available with your logo branded on them within 24 – 48 hours, just ask your Account Manager. We’ll do the stressing and make sure you have your products on time.
R250 Service Guarantee
Our staff are amazing. Yes, we’re biased, so if you don’t believe us – test us. We know what it’s like when no one returns your call or when you get bounced around from one person to the next. That’s why when you deal with Brandability, everyone from your Account Manager, Graphic Designer, Sales Admin controller through to your Despatch Manager will be there to hold your hand every step of the way. We’re so confident that you’ll get the service you deserve that we’ll guarantee it with a R250 voucher off your order. Go on, put us to the test.