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We Promise you can Trust Brandability.

Ordering Promotional Products online can be a daunting task, after all it’s hard to know who you can trust…

What if something goes wrong – will they replace it? Will they get my branding right? Will they meet my deadline? Are they easy to deal with? Have they done this before? Do they have guarantees in place?

So why trust Brandability?

Risk Free Guarantee

Brandability guarantees that your promotional products will arrive the way you want them to.

We put our money where our mouth is and guarantee that your products will arrive looking the way you expected them to. However, if your products look different from the artwork you signed off on then we’ll either re-brand and ship them to you or issue you with a refund. We’ll also replace your items if they arrive damaged or faulty in any way and for the more fragile items we’ll assist you with insuring them just in case. We’re serious about making sure you always get what you paid for.

Lowest Price Guarantee

Price matters – there’s no doubt about it.

It matters to us just as much as it does to you, which is why we use our buying power to ensure you always get the lowest prices, guaranteed.

If you find a lower price at one of our competitors on any products listed on our website, then we’ll not only match that price but we’ll refund you 110% of the difference. We’re so confident that our pricing is the best that we’ll extend the guarantee to 30 days after you’ve purchased your goods. However, this low price guarantee is limited to registered ROSA member suppliers and excludes any specials, end of line, discontinued or liquidation sales. More small print – We’ll need to see our competitors valid quote detailing the items which must be of the same brand, size, colour and have the same branding in order for the guarantee to apply.

100% On Time Delivery

You have a deadline, we understand, which is why we guarantee that your items are delivered on time.

We guarantee that your products will be delivered on time however, please note that we cannot be held responsible for delays on the part of the courier especially in the case where the courier has lost your package. We will, under certain circumstances, use a faster shipping method at our own expense to ensure you receive your goods on time. Please note that although we guarantee that your goods will arrive by a certain day, we cannot guarantee an exact time of delivery. We’re good but our crystal ball is still on backorder. Also keep in mind that we offer FREE delivery to make your life just a little easier, check with your account manager to see if your order qualifies.

Free Samples

Try before you buy with Free product samples.

We wouldn’t spend money on a product we hadn’t first tested ourselves so we sure as honey wouldn’t expect you to either. Samples are unbranded and the free doesn’t include free delivery. We’ll be happy to brand a sample for you, please ask your account manager to send you a quote.

Sample Policy


Sample Policy

Making It Easier For You

We understand how important it is to make sure that you’re spending your money wisely which is why we’re super excited to be able to offer you FREE product samples.

Ordering Samples is Quick and Easy

Simply submit a Sample Request by clicking the Sample Request link located below the product description on the product details page. Brandability will provide one FREE SAMPLE up to R20 for first time clients and up to R50 for existing clients. All samples over R20/R50 will require full payment prior to sending the sample. All samples are unbranded.

Most items available online do NOT ship from the same location, so when requesting a sample t-shirt and a sample pen, there is a very high likelihood that each sample will require its own shipment. The cost of shipping and handling FREE SAMPLE’s, is the responsibility of the customer. We do not ship samples to PO Boxes.

Brandability reserves the right to refuse shipment of any sample at our discretion. Though most samples are free of charge, we may require a valid credit card and billing address for address verification purposes before mailing a sample. We do this to ensure that the people requesting samples are doing so for a potential purchase and not just a free sample

Please Note: If you end up placing a full order for one of the samples you purchase then we’ll refund you the cost of the sample item.

Quick & Easy Rush Service

Left it till the last minute? Don’t stress, we can make it happen.

We have a range of items which we can have available with your logo branded on them within 24 – 48 hours, just ask your account manager. We’ll do the stressing and make sure you have your products on time.

R250 Service Guarantee

Our staff are amazing. Yes, we’re biased so don’t believe us – test us.

We know what it’s like when no one returns your call or when you get bounced around from one person to the next. That’s why when you deal with Brandability everyone from your account manager, graphic designer, admin controller through to your despatch manager will be there to hold your hand every step of the way. We’re so confident that you’ll get the service you deserve that we’ll guarantee it with a R250 voucher off your order. Go on, put us to the test.

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