Brandability Terms And Conditions


  1. Brandability Pty (Ltd) is a business in the corporate gifts and clothing industry that specialises in the sale of corporate/promotional gifts and apparel and the branding (customising with a logo or design) of these items.
  2. This website is governed by the laws of South Africa and Brandability chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  3. Brandability may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  4. This website is run by Brandability Pty (Ltd) based in South Africa trading as Brandability and with registration number 2016/150340/07 and Glen Herringshaw (Director).
  5. Company Physical Address: 3 Twist Street, O’Kennedyville, Bellville, 7550.
  6. Email:
  7. Telephone: 0861 8888 59

Commencement, Duration And Application

  1. The Brandability terms and conditions shall commence to apply upon signature of the Confirmation of Order by the Client in each instance.
  2. The Brandability terms and conditions shall apply and endure until the services and/or products and/or orders quoted for and accepted by the Client are rendered and/or delivered to the satisfaction of the Client and in line with the terms and conditions and until full payment of Brandability’s invoice(s) have been made by the Client in each instance.


  1. Brandability shall provide the Client with a quotation for services and/or products required by the Client, of which shall be valid for the period as indicated on the quotation or, in the absence of such period being stipulated, for a period of 7 (seven) calendar days.
  2. Quotations are subject to the availability of products and/or services and are subject to any increases in price or costs, including currency fluctuations, which may occur before the order is accepted by the Client.
  3. Quotations are subject to stock availability at the time of confirmation of the order by the Client, whether by way of paying the deposit or by purchase order.


Unbranded Samples

  1. Samples may be purchased online or through an Account Manager and then collected at our Randburg (Jhb) warehouse or delivered to the Client’s specified address via courier at an additional cost. See our delivery options here.
  2. Thereafter, samples can be returned within 7 (seven) business days for a credit or refund on the items only (courier at own cost), provided the items are in their original packaging and in their original condition (undamaged). Damaged samples or samples with damaged packaging will not be accepted for return.

Branded Samples

  1. Should branded samples be required, it can be arranged with a Sales Account Manager.
  2. Branded samples cannot be returned for a credit or refund.


  1. No returns accepted for white and drinkware samples, due to discolouration and safety reasons.
  2. Unfortunately, no returns are accepted for USB and Powerbank samples.
  3. Gift set samples cannot be returned or refunded once ordered.
  4. All sample orders need to be collected within 5 (five) business days of receiving the collection notification email, failing which the products will be returned to stock and the order cancelled.
  5. Samples with a value of less than R150.00 (one hundred and fifty Rand) ex. VAT may not be returned for a refund. Samples with a value over R150.00 (one hundred and fifty Rand) ex. VAT may be returned within 7 (seven) business days from date of purchase for credit or a refund, at the discretion of Brandability. Samples returned after 7 (seven) business days will not be refunded or credited. The cost of returning samples is on the Client’s account.

Product Selection And Orders

  1. Unbranded orders are to be placed via our online Add To Cart and Checkout process.
  2. The Client is to place branded orders with Brandability in writing by completing the Confirmation of Order. Orders shall only be regarded as accepted upon written confirmation thereof by Brandability. Payment of the deposit by the Client does not constitute acceptance of orders.
  3. Brandability will execute the Client’s order/s once the deposit (branded orders) or full amount (unbranded orders) is paid by the Client, written confirmation of the order has been provided to the Client by Brandability and the supplier has confirmed that the stock to be ordered is available.
  4. For branded orders, a deposit equal to 50% (fifty per centum) of the quoted amount, or if the quoted price fluctuated in the time between the quotation and the order, 50% (fifty per centum) of the adjusted amount, is to be paid by the Client. Quotations are subject to stock availability at the time of confirmation of the order. Special import items require, without exception, a 75% (seventy five per centum) deposit of the quoted amount. Orders less than R2000.00 (two thousand Rand) ex. VAT require full payment upfront.
  5. As stock changes occur on a daily basis, stock availability cannot be guaranteed by Brandability until the deposit has been paid, the confirmation of order has been signed and the stock availability has subsequently been confirmed by the supplier.
  6. Brandability is entitled to refuse any order placed by the Client.
  7. The Client acknowledges that it is the Client’s sole responsibility to determine and ensure that the products ordered are correct and suitable to its intended purpose. Brandability will not be liable, in any manner of form, for incorrect product selection by the Client.
  8. Lead times for orders will be deemed to commence on the date and time that Brandability received all signed off approvals of the artwork and payment of the funds have cleared in Brandability’s bank account.
  9. Once an order has been confirmed, cancellations for that order will only be entertained if no branding has taken place and will be subject to a 25% (twenty-five per centum) cancellation fee or a minimum R200.00 (two hundred Rand) ex. VAT handling and administration fee (whichever is higher). A further R350.00 (three hundred and fifty Rand) ex. VAT per artwork layout will be charged if artwork layouts were created.
  10. No cancellations of an order will be accepted on any branded items, custom made items or specially imported items and the Client shall be liable for full payment of the order.
  11. Orders may be cancelled by Brandability in any case of fortuitous events or any other circumstances whatsoever beyond its control.
  12. Fully paid orders that remain uncollected or undeliverable for 30 (thirty) calendar days will be donated to local charities.
  13. A minimum order spend of R1000.00 (thousand Rand) ex. VAT applies to all branded orders.

Rush Orders

  1. Brandability provides a rush order service in terms whereof completion of urgent orders are guaranteed within 2 (two) to 5 (five) business days subsequent to approval of the artwork at an additional fee, equal to 10% (ten per centum) of the total value of the order and full payment of the order reflecting in the bank account of Brandability.
  2. The completion date for the order will be confirmed in the confirmation of order prior to Brandability executing the order.
  3. Artwork needs to be supplied in print ready format as there is insufficient time to redraw a Clients logo.
  4. Rush orders are subject to the Client adhering to the deadline for approving artwork, as stipulated in the artwork approval email.
  5. Rush orders are also subject to Brandability receiving cleared funds for the full amount when the order is placed.

Artwork For Branded Orders

  1. Brandability will provide the Client with an artwork approval via e-mail or another electronic format. The artwork will illustrate the appearance of the Client’s logo or other image, as provided to Brandability by the Client, on the chosen product. The Client needs to sign off the artwork and no further services will be rendered by Brandability until Brandability is in receipt of the duly completed signed off artwork approval.
  2. The Client is to specifically indicate, in writing, whether permanent branding is required.
  3. The delivery date may be affected if changes to the artwork are requested by the Client as the changes require a new layout which will need approval and sign off by the Client again. Brandability shall not be responsible or liable for delays in delivery caused by artwork changes. Any changes requested and made subsequent to approval of the artwork and subsequent to plates/screens being made shall incur additional costs for the Client.
  4. The Client is to approve the artwork within 7 (seven) calendar days from the final artwork layout being sent to the Client, failing which the stock will be returned to the warehouse and a cancellation fee equal to 25% (twenty-five per centum) of the total value of the order shall be charged. No artwork approvals will be accepted telephonically.
  5. The Client is to partake in the process of reviewing and checking the artwork for spelling mistakes and errors relating to e.g. item colours, sizing, image colour and image locations and is to do so before signing off and approving the artwork/order. Brandability shall not be responsible or liable for erroneous interpretations of the artwork/order, typographical errors overlooked and later approved by the Client and/or any damages suffered by the Client as a result of the erroneous artwork/order being printed as accepted and approved by the Client.
  6. If the Client selects an Artwork Design Package and their artwork requires the designer to spend more time than what is allocated for their design, then an additional design fee of R195.00 (one hundred and ninety-five Rand) ex. VAT per hour will be incurred by the Client. The Client will be informed of the additional fee and will be given the choice of whether to continue or not.
  7. The Artwork Design Packages are inclusive of Free Artwork Redraw. The number of designs that can be redrawn is based on the Artwork Design Package that the Client purchases. Additional designs can be redrawn for an additional fee of R195.00 (one hundred and ninety-five Rand) per hour.
  8. There are 3 Artwork Design Packages, the details of each can be found on the Artwork Design Package page. Each design package varies in the number of designs that can be redrawn, the amount of text that can be used, the number of fonts along with options on background colour. Any variation from these packages will incur additional fees calculated on a basis of R195.00 (one hundred and ninety-five Rand) ex. VAT per hour.
  9. Should the Client purchase the Premium or Elite Artwork Design Package then the Client will be entitled to receive the Vector artwork files that were created by Brandability. Artwork files will be sent 7 days after completion of your order with Brandability. Should the Client decide not to proceed with the order then Brandability reserves the right to withhold the Artwork files.
  10. The Client specifically acknowledges that layouts sent in colour via email are not necessarily a true reflection of the colour but a mere indication of what the product will look like due to the variations in computer monitor colouring. Printing colours will be matched as close as possible to Pantone colours or swatches supplied. Brandability cannot guarantee a 100% colour match due to the different materials used in promotional products.

Payment And Release Of Orders

Standard Orders

  1. A deposit equal to 50% (fifty per centum) of the quoted amount, or if the quoted price fluctuated in the time between the quotation and the order, 50% (fifty per centum) of the adjusted amount, is to be paid by the Client. The remaining 50% (fifty per centum) of the invoice, along with any additional costs, are to be paid upon request, prior to delivery or collection. This outstanding amount is to be paid within 7 (seven) calendar days of such request being made. Interest of prime plus 2% (two per centum) will be incurred on all overdue amounts along with daily storage fees.
  2. Rush orders will incur an additional fee, equal to 10% (ten per centum) of the total value of the order. Rush orders, orders for unbranded items and orders for special import products require full payment of the order to reflect in the bank account of Brandability before Brandability shall confirm the order.
  3. Subject to the provisions of the Consumer Protection Act, no 68 of 2008, as amended, if applicable, all prices/rates are subject to alteration without notice, and orders will be processed at the price/rate applicable at time of dispatch. All prices/rates quoted by Brandability are based on, but not limited to, foreign exchange, freight-/ insurance-/landing charges, dock-/customs-/import duties, rail- and statutory wage rates applicable at the time of negotiations for the purchase of the goods to which the invoice in question relates, and consequently, any variation in such prices/rates will be for the account and be borne by the Client, with notice.
  4. Brandability accepts payment by way of Electronic Funds Transfer, PayFast payment links and PayGate PayBill service. Cash payments are however not acceptable.
  5. All payments made by the Client to Brandability shall be made free of deduction, set-off, bank charges and commissions and shall not be withheld for any reason whatsoever. Any extension of the due date for payment shall be valid only if reduced to writing. Discounts shall be forfeited on overdue amounts.
  6. Brandability may, at its sole discretion, extend a 30 (thirty) day incidental credit facility to the Client and may, at its sole discretion, amend or withdraw such facility. Incidental credit facilities are to be approved in writing. Interest of 2% (two per centum) will be incurred on all overdue amounts.
  7. Orders will only be released for collection or dispatched for delivery once payment in full, including interest, if applicable, reflects in Brandability’s bank account. A company purchase order may, at the sole discretion of Brandability, be accepted. Brandability shall not be liable for missed deadlines due to non-payment or late payment by the Client.
  8. Goods remain the property of Brandability until paid in full. The risk in and to the products shall pass from Brandability to the Client upon the date of delivery thereof by Brandability to the Client or their agent. Any delivery notes or waybill (be it a copy or an original) signed by the Client, a representative of the Client (e.g. secretary, security) or a third party engaged to transport the products shall be conclusive proof that delivery was made to the Client.
  9. Should Brandability be required to institute legal proceedings to enforce its rights in terms of the contract with the Client, the Client agrees to be liable for and pay Brandability’s collection commission, tracing fees as well as its legal fees on the scale of attorney and own client.

Online Orders

  1. Clients may place orders for Goods, which Brandability may accept or reject. Whether or not Brandability accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation to the price) and receipt of payment or payment authorisation by Brandability for the Goods.
  2. Subject to availability and receipt of payment, requests will be processed within 2 – 14 business days (depending on supplier lead times, stock availability and delivery method) and delivery confirmed by way of email communication (waybill number or reference number as well as collection address, depending on shipping option – respectively, delivery via courier or collection).
  3. Brandability is committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
  4. Orders will only be released for collection or dispatched for delivery once payment in full, including interest, if applicable, reflects in Brandability’s bank account.
  5. Goods remain the property of Brandability until paid in full. The risk in and to the products shall pass from Brandability to the Client upon the date of delivery thereof by Brandability to the Client or their agent. Any delivery notes or waybill (be it a copy or an original) signed by the Client, a representative of the Client (e.g. secretary, security) or a third party engaged to transport the products shall be conclusive proof that delivery was made to the Client.
  6. Brandability will indicate the acceptance of your order by delivery of the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Brandability come into effect (the “Sale”). This is regardless of any communication from Brandability stating that your order or payment has been confirmed. Brandability will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
  7. Online payment can be made for Goods via –
    • a) PayFast (Payments may be made via Credit or Debit Card, Instant EFT, Masterpass, Snapscan, Mobicred and Zapper)
    • b) PayGate (Payments may be made via Credit or Debit Card, Masterpass, Mobicred, Zapper, Snapscan and Instant EFT)
    • c) Ozow (Instant EFT)
    • d) Direct Bank Transfer (EFT)
    • Debit card: You warrant that you are fully authorised to use the debit card supplied for purposes of paying the Goods.
    • Credit card: You warrant that you are fully authorised to use the debit card supplied for purposes of paying the Goods.
  8. Card transactions will be acquired for Brandability via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.
  9. Customer details will be stored by Brandability separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to
  10. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  11. Brandability takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  12. You may contact us via our Contact Us page to obtain a full record of your payment. We will also send you email communications about your order and payment.
  13. Once you have selected your payment method, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.

Collection And Delivery

  1. Unless alternative arrangements have been made with, and accepted by, Brandability, the Client is to collect the order or accept delivery within 5 (five) calendar days from the Client being advised as such. Orders not collected or delivered within 14 (fourteen) calendar days will be charged storage fees or sold to offset Brandability’s costs.
  2. Orders above the value of R1250.00 (one thousand two hundred and fifty Rand) ex. VAT being delivered to a single destination point in either Cape Town, Johannesburg, Durban or Pretoria on a 3 (three) to 5 (five) day delivery, qualify for Brandability’s free delivery option. This is subject to certain package size and weight restrictions, please confirm with your Account Manager. As a result, some bulky items do not qualify for free delivery (for example, boxes, hand sanitiser, bottled water, etc.). Free Delivery excludes freight insurance which remains the Client’s responsibility.
  3. For orders that do not qualify for free delivery, Brandability will quote the Client using an external courier service to effect delivery, and once accepted and paid by the Client, Brandability will arrange for goods or orders to be delivered to the Client’s address.
  4. Should the Client require freight insurance, the Client is to request same from Brandability in writing and Brandability is to accept same. The Client will be liable for the payment of such insurance costs before despatch of the goods/order/s by Brandability.
  5. The delivery address needs to be easily accessible for the carrier and drop off shall be to the front entrance of the address provided, unless otherwise agreed.
  6. Delivery times quoted are estimated times only. Brandability accepts no responsibility whatsoever for any loss or damages caused by late delivery or non-delivery, howsoever caused or arising and the Client specifically indemnifies Brandability as such.
  7. The risk in the goods shall pass to the Client upon the goods being loaded for delivery to the Client’s chosen premises/specified destination.
  8. The Client is expected, in all cases, to take such measures as may be reasonable for the purpose of averting or minimising loss or damages and to ensure that all rights against carriers, bailees or other third parties are properly preserved and exercised. The carrier shall be deemed to be an agent of the Client, irrespective of which party issued the instructions to or paid the carrier.
  9. If goods have to be re-delivered due to refusal to accept delivery or being undeliverable or unclaimed due to incorrect address details provided by the Client or for any other reason due to the Client’s action/omission, the Client will be invoiced for any additional delivery costs.
  10. The Client must report, by recorded delivery, to the carrier any reservations the Client may have concerning the state of the goods or their packaging, within 24 (twenty-four) hours of the delivery time. A copy of these reservations, including a picture (if possible), must be sent to Brandability within the same time frame. In the absence of notice accordingly, the Client shall be deemed to have received and have accepted the goods in good order and condition as dispatched, delivered and invoiced by Brandability.
  11. The Client is expected to inspect the goods on delivery and to verify specifications and quantity. Goods may not be returned, and deliveries may not be refused except by prior arrangement with Brandability. If any goods sold to the Client do not accord with specifications, the Client shall notify Brandability in writing immediately upon the defect becoming known to the Client and, provided the Client does so within 24 (twenty-four) hours from the time of delivery of the defective goods to the Client. Brandability may, at its discretion, replace any goods which were sold by Brandability directly to the Client and which goods are not in accordance with Brandability’s specifications.
  12. Notwithstanding delivery and the passing of risk, ownership of the goods remains vested in Brandability until such time as the Client shall have effected full payment, including any related costs, in accordance with the invoice. “Payment” signifies the receipt of the amount due in terms of invoice/statement in the bank account of Brandability. Until such time as the Client shall have paid the invoice in full for such goods, the Client shall not, otherwise than in the ordinary course of business, sell, pledge or otherwise encumber the goods concerned and shall not remove such goods from the business premises of the Client without prior written consent from Brandability. If third parties attempt to assert or substantiate rights over the goods, the Client is obliged to inform Brandability any such action immediately, and Brandability shall be entitled to take whatever action it may deem fit to protect its rights, including cancellation of the sale and repossession of the goods. In the event of any such cancellation of sale, the Client undertakes to look after and keep the goods safe until repossessed by Brandability, and, upon request from Brandability, the Client undertakes to hand over and return the goods to Brandability.
  13. Unless the Client’s order specifically states a date on or before which delivery is required and such date or any other delivery date is accepted by Brandability in writing, orders will be accepted for delivery as and when goods can be made available by Brandability and Brandability is entitled to execute orders piecemeal or in part deliveries. Notwithstanding the aforegoing and any contrary provision which may be contained in the Brandability terms and conditions, the time of delivery shall not be of the essence of the contract and the Client shall not be entitled to cancel any agreement of sale should Brandability fail to deliver the goods on the agreed date.

Returns And Refunds

  1. It is the Client’s responsibility to ensure that goods are returned to a designated collection point in its original packaging, regardless of the reason for the returns.
  2. All requests for returns or credit must be initiated in writing by the Client. No items may be returned or exchanged unless prior written authorisation has been obtained from Brandability. Any goods returned at the Client’s request may be returned by carriage which expense will be paid for by the Client. Returns of non-faulty items may incur handling- or administration fees of 25% (twenty-five per centum) of the total value of the order.
  3. Brandability may replace any goods which were sold by Brandability directly to the Client and which goods are not in accordance with specifications, or alternatively (provided that the goods have not been damaged in any way whatsoever subsequent to it being dispatched or delivered to the Client, as the case may be), at Brandability’s option, Brandability shall be entitled to take the goods back, refunding the Client with the purchase price paid or by way of credit in favour of the Client.
  4. Any returns or replacements for incorrect goods, not limited to incorrect branding, should be initiated in writing by the Client, in no more than Five (5) days from receiving the order.
    Any complaint received after the Five(5) day mark will be investigated, but we cannot guarantee a resolve.
  5. Branded goods and memory sticks may not, regardless of fault, be returned.
  6. Gift sets cannot be returned or refunded once ordered (excluding cases where items have been found to be faulty upon delivery/collection).
  7. Brandability is unable to provide a refund if the amount is less than R50.00 (fifty Rand) ex. VAT. Any refund less than R50.00 (fifty Rand) ex. VAT will be credited to the client’s account and set off against the Client’s next order (not applicable to online order purchases).
  8. Brandability is unable to refund international clients unless the original amount was paid into Brandability’s FNB bank account. Amounts paid into any of Brandability’s other bank accounts shall be credited to the Client’s account to be allocated to future orders.
  9. Refunds shall be processed within 30 (thirty) days from acceptance of the return by Brandability.
  10. Online Orders (purchases made through “Add To Cart”): The provision of goods and services by Brandability is subject to availability. In cases of unavailability, Brandability will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25% administration fee.
  11. Brandability cannot be held liable for branding done by a third party after buying unbranded products from us. Our warehouses have established the best branding options and practices per product based on the machines and processes owned by Brandability. If branding is done with a third party brander, all warranties and money back guarantees fall away.


  1. Brandability takes all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.

Brand 24

  1. Once you place and pay for your order, no amendments or cancellations to the order will be possible as orders are picked immediately and will go into production as soon as possible.
  2. Once you place and pay for your order online, no amendments or cancellations to the order will be possible.
  3. Importantly, due to the urgent nature of Brand24 orders, no artwork approval process will be initiated for your order. The logo you supply us, will always be branded at the maximum possible size in the position that the Brand24 branding guideline demonstrates. This logo will be centred within the demarcated branding area on the branding guideline. All Brand24 branding guidelines can be viewed on the Brandability website and differ from the standard branding guideline for each product in question. If you have specific requirements for position or size, please place a standard branding order where we have more flexibility with the logo and branding positions. Branding outside of the demarcated Brand24 branding area, or at a size that exceeds the maximum branding space, will not be available as part of the Brand24 offering. If artwork contains fine detail or small text that may close up, please ensure that you remove this before sending us the artwork for branding. Logos will not be modified once sent to us.
  4. All artwork provided to us needs to be in Vector or an additional 4 hours will need to be allocated to convert your artwork to Vector format. Vector artwork will be acceptable in the following formats – .pdf (workable PDF), .cdr (Corel Draw), .ai (Adobe Illustrator)
  5. If specific pantone colours are required for pad or screen printed products, then these need to be specified at the time of providing us with your artwork. If digital branding is required, then the vector artwork must be correctly supplied to reflect CMYK colours.
  6. Brand24 applies to select products only and each is tagged on the Brandability website with the Brand24 icon or in the Brand24 category.
  7. Minimum and maximum quantities apply to all Brand24 product orders.
  8. Orders placed Monday to Thursday:
    The Brand24 service is available Monday to Thursday (when they are trading days in South Africa) and orders must be placed and paid for by 5:00pm to be complete and ready for collection in Johannesburg by 5:00pm the following day.
    Orders placed on Friday:
    Orders placed and paid for before 12pm on a Friday (where it is a trading day in South Africa) will be completed by 5:00pm the following Monday in Johannesburg. Orders placed after 12pm on a Friday, weekends or South African public holidays will not qualify for Brand24 service.
  9. In the event of the actual item being supplied incorrectly, customer service will be able to assist, but please note that it’s not guaranteed to be amended within 24hrs.

A handful of clients we've worked with:

Astral Pharma
Paper plane

Weekly Deals

Be the first to know about our Weekly Deals
  • This field is for validation purposes and should be left unchanged.
WhatsApp Us