Brandability Express Terms and Conditions
Ordering Promotional Gifts
- All quotations are valid for a period of 7 days from the date of the quotation.
- Work will only commence once the quote as well as Brandability’s Terms & Conditions have been accepted by Client.
- Brandability cannot be held responsible for incorrect product selection. The Client acknowledges that it is their sole responsibility to determine that the products ordered are suitable for the purposes for which they are intended. Brandability cannot be held liable for incorrect product selection.
- All quotations are subject to the availability of products or services and are subject to any increases in the cost price, including currency fluctuations to Brandability before acceptance of the order.
- The order is only accepted by Brandability once it has been confirmed in writing to the Client. Payment of a deposit does not constitute acceptance of the Clients order.
- All quotes are subject to stock availability at the time of confirming the order. Stock changes on a daily basis and therefore stock availability cannot be guaranteed until both a deposit has been paid and we have confirmed the order with our Supplier. Payment of the 50% deposit does not infer acceptance of the order as Brandability can only confirm stock once the Client has paid the deposit.
- Brandability shall be entitled to reasonably refuse any order placed by the Client. Brandability shall under no circumstances be liable to the customer in any way if for any reason Brandability fails to deliver and/or fails to deliver on time any order or part thereof placed with Brandability by the Client.
- RUSH ORDERS – We provide a Rush Order service whereby urgent orders, for a 10% premium on the total value of the order, have a guarantee of completion within 2 – 5 working days after the approval of artwork and full payment of the order has been received and cleared in our bank account. The completion date will be agreed upon prior to starting any work for the Client.
- Lead times will be deemed to commence on the date and time that Brandability receives in writing all signed off approvals of the artwork and payment of the funds have been cleared.
Artwork for Corporate Branded Gifts
- ARTWORK redraw is available at a cost of R100 excl VAT per redraw which allows for 2 revisions of your artwork where after any additional changes will be charged at R100.00 excl VAT per change.
- Any delay in providing your artwork and/or receiving your artwork approval may affect the delivery date. We cannot be held responsible for delays due to artwork issues.
- Any changes requested to be made to the artwork may also affect the delivery date. We cannot be held responsible for delays due to artwork changes.
- Branding cancelled after layouts have been generated will be charged for at R350.00 excl VAT per layout.
- No work will commence until Brandability are in receipt of the duly completed signed off artwork approval. Any further changes, will require a new layout for final proofing before production starts which may affect the delivery date.
- In order to sign off the artwork, Brandability will furnish the Client with an artwork approval via e-mail or other electronic format. The artwork will illustrate the appearance of the Clients logo on the chosen product.
- Our graphic designers check your artwork for misspellings and other mistakes (such as item colours, sizing, logo colour, logo locations), but due to order volume, there is inevitably the rare instance that an error might go unnoticed. For this reason, we strongly recommend that you take part in this process by carefully checking your artwork before signing off and approving. IT IS NOT SAFE TO ASSUME ANYTHING.
- Brandability cannot be held responsible for any wrong interpretations of the artwork or order approval, so if you have any questions or if something is unclear, please contact your account manager to clarify the matter.
- BRANDABILITY IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL MISTAKES OR ERRORS THAT ARE OVERLOOKED AND LATER APPROVED BY THE CUSTOMER. In addition, Brandability cannot be held responsible for any damages that may be incurred as a result of the error or mistake after the order has been printed and accepted by the customer.
- Layouts sent in colour via email are not a true reflection of the colour but a mere indication of what the product will look like due to the variations in computer monitor colouring.
- Please note: NO artwork approvals will be accepted telephonically.
- Once artwork has been approved and plates/ screen made, any changes thereafter will be charged accordingly.
- The Client understands that the branding of promotional products is not always permanent and may wear off over time. If the Client requires permanent branding, then they are required to put it in writing to their account manager prior to proceeding with the order.
- Printing colours will be matched as close as possible to Pantone colours or swatches supplied. We cannot guarantee 100% colour match due to the different materials used in promotional products.
Payment for Corporate Gifts
- All payments made by the Client to Brandability shall be made free of deduction, set-off, bank charges and commissions.
- 100% payment is required on the placement of an order.
- Please do not send your courier company for collection if payment has not been made as we will NOT release your order.
- Please note that Electronic Funds Transfer is our preferred method of payment. For your convenience, we have accounts with all 4 major banks.
- Cash payments will incur a 1.75% cash handling fee
- Cheque payments take 7-10 working days to clear. We are unable to proceed or release goods until cheques have cleared.
- Note that due to currency fluctuations, we reserve the right to change prices without prior notification.
- Upfront orders will only be released once proof of payment has been received & cleared in our Bank Account. Brandability cannot be responsible for missed deadlines if payment has not been received and cleared in time.
- All orders are treated as Upfront Payment unless 30-day account facilities have been approved in writing.
- We reserve the right to withdraw or amend 30-day account facilities at our discretion.
- The Client has no right to withhold payment for any reason whatsoever and agrees that any extension of time given for payment shall be valid only if reduced to writing and signed by both parties.
- All discounts shall be forfeited if payment in full is not made on the due date.
- Goods remain the property of Brandability until paid in full. The risk in and to the products shall pass from Brandability to the Client upon the date of delivery thereof by Brandability to the Client or their agent. Any delivery notes or waybill (be it a copy or an original) signed by the Client, a representative of the Client (e.g. secretary, security) or a third party engaged to transport the products shall be conclusive proof that delivery was made to the Client.
- Non-payment resulting in Legal/Collection fees being incurred, will be for the Clients’ account.
- Brandability shall be entitled but not obliged to charge interest calculated in arrears on any amount due to it by the Client at a rate of 2% above the prime overdraft rate of our Bankers at the time of the monthly calculation.
- RUSH ORDERS – We provide a Rush Order service whereby urgent orders, for a 10% premium on the total value of the order, have a guarantee of completion within 2 – 5 working days after the approval of artwork and full payment of the order has been received and cleared in our bank account. Completion date will be agreed upon prior to starting any work for the Client.
- By confirming the order (whether via email or fax) the Client acknowledges that they are entering into a contractual agreement with Brandability and give Brandability permission to apply any outstanding balance to the payment method provided until paid in full.
Collection of Promotional Items
- Orders must be collected within 10 workings days from order being ready for collection (unless alternative arrangements have been made). Orders not collected within 10 working days will be deemed to be cancelled and will be returned to stock or sold to offset our costs.
- Damaged or missing products need to be advised in writing to your Brandability account manager within 24 hours of receiving the goods. Please check your goods immediately upon receiving them as we are unable to rectify errors or omissions more than 24 hours after the goods have been delivered.
- All orders are to be collected unless alternative arrangements have been made for delivery in which case a 10% shipping and handling fee will be added to your invoice.
Returns & Refunds of Promotional Items
- No items may be returned or exchanged unless prior written authorization has been obtained from Brandability, which must be obtained within 24 hours of delivery/collection and may be subject to a 25% handling and admin fee for non-faulty items.
- It is the sole responsibility of the Client to determine that goods purchased are suitable for the purposes of intended use.
- We cannot accept branded or custom made goods for exchange or refund.
- Refunds may take up to 30 days once accepted.
- Goods returned will be either replaced or a credit given at Brandability’s discretion
- No branded goods will be returnable if not branded by Brandability.
- Brandability cannot accept returns on incorrect items which have already been branded regardless of whether it’s Brandability’s fault or not.
- Once an order on memory sticks has been collected from us, we unfortunately cannot accept a return on it.
- Once stock has been collected from or delivered by Brandability, we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
Special Import Products
- Brandability shall not be held responsible for delays as a result of import procedures such as customs right to inspect all incoming goods, shipping delays, bad weather etc as these circumstances are outside of our control.
- No cancellations can be accepted once an order has been faxed, emailed or a deposit has been received as no refunds can be given and the full amount will be payable.
Cancellation of Order
- Confirmed Orders (faxed or by email) constitute a binding contract and are legally enforceable.
- Once an order has been emailed or faxed, cancellations for that order will only be entertained if no branding has taken place and will be subject to a 25% handling and admin fee. A further R350-00 per layout will be charged if a layout was created.
- No cancellations of an order will be accepted on any branded items, custom made items or specially imported items.
- Any order is subject to cancellation by Brandability due to Acts beyond their control including but not limited to: inability to secure materials, supplies or power, riots, strikes, lockouts, labour disputes, civil disturbance, war, acts of God or fire.
- Orders that have been branded and remain uncollected for 30 days will be given to charity.
Website Terms of Use
- Product Descriptions: Brandability and its affiliates attempt to be as accurate as possible. However, Brandability does not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in unused condition subject to the terms and conditions as outlined above. Please note that any product which has been branded will not be accepted for return or refund. For details on our Privacy Policy, please refer to this page, Privacy Policy.