Data Deletion

• Your account details: your name, email address, phone number, delivery addresses and saved lists.
• Your chats with us on the website, in the Brandability app, on WhatsApp, on Facebook Messenger and by Instagram direct message, including any photos and files you sent us there.
• The contact details that came with those chats, such as your WhatsApp number or the Facebook or Instagram ID that Meta gives us for your conversation with our page.

Orders, invoices and payment records stay for as long as tax law requires us to keep them. We remove your personal details from your account, but the record of what was ordered and paid remains.

Messages you sent on WhatsApp, Messenger or Instagram also stay in those apps, under Meta’s own privacy policy. Deleting them from our records does not remove them from your phone or from Meta. You can delete them in the app itself.

In the Brandability app: you can delete your account yourself from your profile. You will be asked for your password to confirm it.

Everything else: email dpo@brandability.co.za with the subject “Data deletion request”. Tell us your name and the email address on your account, and for chats, which channel you used and your WhatsApp number or your Facebook or Instagram name.

So that nobody else can delete your data, we may ask you to confirm the request from that email address or number. We will confirm by email once it is done.